Frequently Asked Questions (FAQs)
Got questions? We’ve got answers.
From getting started to growing your presence, we’ve made it easy to find everything you need—no guesswork, just straight-up info. Whether you’re a player or part of a team, our FAQs break down the what, how, and when of working with us.
Branding & Getting Started
How to begin and what to expectGetting Started?
Learn how we help shape your football brand.Visibility Boost
What's included and what you needMatch Analysis & Content
Explore what's inside each packageTeams & Academies
Support for groups and custom needsScaling for Squads
Onboarding, discounts, and setup infoPayments & Policies
How to pay and what to knowTerms and Conditions
Learn about payments, SLAsBranding & General Questions
How to begin and what to expect. Learn how we help shape your football brand.
What do I need to get started?
Just your interest and some basic details about your football journey. If you have video footage or social media links, even better!
What happens after I buy a package?
You’ll get a welcome email with next steps, including a short onboarding form and a 1:1 call to understand your goals. Then our team starts working on your brand and profile.
I don’t have a lot of videos yet. Can I still start?
Absolutely. Start with our free starter kit or Brand Launch Pack. We can build your base now, and you can send footage when you’re ready.
I’ve just started my football journey. When should I start building my profile?
Now is actually the perfect time! Building your brand early helps you grow the right image and opens doors for visibility as you progress. You don’t need to be a pro to look like one.
I'm a semi-pro player. Are these services still useful?
Yes, totally. Semi-pro players benefit a lot from strong branding and visibility—especially when pushing for trials, sponsorships, or professional contracts.
Visibility Boost
What’s included and what you need. Explore what is inside each package.
What’s included in each package?
All packages include season-long content, expert video analysis, and ongoing visibility support. The number of matches analyzed increases with each tier.
Can I upgrade later?
Yes, you can upgrade from Basic to Pro or Pro Max anytime during the season.
Do you record my matches?
No. Players provide their own match footage. We handle the editing, analysis, and branding support.
What kind of content do I get?
Depending on the package you buy, you get Graphics, social media content, highlight reels, analyst reviews, and media features.
How long does each visibility plan last?
Each package is valid for one full season from the date of purchase.
Teams & Academies
Support for groups and custom needs. On-boarding, discounts and setup info.
How does onboarding work for teams?
Once you confirm the number of players, we’ll schedule a call with your team lead. Each player gets a simplified onboarding form, and we handle the rest.
Can we customize the services?
We offer bundle options with flexible content volumes and support. Book a call and we’ll tailor it to your team’s needs.
What if we have more than 10 players?
Great! You’ll get 50% off bundles for teams of 10+. For up to 10 players, we offer 25% off.
How do we pay for team services?
You can pay via invoice, credit/debit card, or bank transfer. For recurring packages, we also offer auto-renewals.
Can parents pay individually?
Yes, we can provide individual payment links if needed. Just let us know how you’d prefer to manage payments.
Payments & Policies
How to pay and what to know. All about payments, timelines and SLAs (Service Level Agreements)
What payment methods do you accept?
We accept major cards (Visa, Mastercard), PayPal, and bank transfers for teams.
Can I pay in installments?
Currently, we offer only full upfront payments, but we’re working on adding split payment options soon.
Do you offer refunds?
We don’t offer refunds once we begin working on your branding or content. But if there’s an issue, reach out—we’ll make it right.
What if I miss a deadline or upload videos late?
No worries—we’ll still deliver your content once we receive everything. Delays might push your schedule a bit, but we’ll stay in touch.
Can I make design changes once it’s done?
We trust our design experts to create what works best for scouts and branding. You’ll get a polished, professional product—without the headache of back-and-forth edits.
Still have questions?
If you didn’t find what you were looking for, drop us a message—we’ll get back to you as soon as possible.